We've all lived the scenario. You've just come in form THE ride or run or hike, etc., and you're beyond excited to see it all laid out on MotionBased. You hook up your device, Synchronize, get the message that your data's been sent to MotionBased. "Yes!," you think, "now I get to relive my most epic adventure to date! WOO HOO!" You quickly go to your Inbox to find . . . nothing. "But the Agent said that MB had received my data?," you say aloud in bewilderment.
Fear Not!
Before writing to Customer Support and waiting for an answer, the answer is right at your fingertips. While the Agent refers to MB as having received the data, it doesn't necessarily mean that the data was good. This is why if you've never checked out the Upload Status Page (the tab right behind the Inbox tab) you'll want to give it a click soon. It will list everything, from the uploads that made it to your Inbox to the dreaded Red Squared System Error. By clicking on the link to the error, it gives you the rundown of the Upload Status Codes you've received, and that means you'll know exactly what happened before you write to Customer Support.
Above is just a taste of what you may see on the Upload Status Page. Be sure to check out the Page. If you have any questions feel free to contact Customer Support.
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